Omnichannel Info

Omnichannel Commerce

We help retailers offer the best from online and physical space by integrating all retail touch points and extending a consistent shopping experience. Whether you're taking your first steps into omnichannel commerce or building on existing foundations, you can rely on Itransition.

We help retailers offer the best from online and physical space by integrating all retail touch points and extending a consistent shopping experience.

Omnichannel Retail Platform

Enterprise-Grade Retail Platform by Hybris

Retail Platform by Hybris

We help you leverage all commerce, marketing, billing, service and sales capabilities of hybris Omnichannel Commerce Solution that integrate all digital and physical customer touchpoints onto a single platform, including online, mobile, point-of-sale, call center, and social media. Built on modular and open architecture, hybris covers the entire bunch of B2B/B2C omnichannel selling and fulfillment needs. With Itransition and hybris you receive the flexibility of bespoke commerce platform development with the cost-effectiveness of packaged applications.

We help you leverage all commerce, marketing, billing, service and sales capabilities of hybris Omnichannel Commerce Solution that integrate all digital and physical customer touchpoints onto a single platform, including online, mobile, POS, call center, and social media.

With Itransition and hybris you receive the flexibility of bespoke commerce platform development with the cost-effectiveness of packaged applications.

Customer-Centric Marketing and Merchandizing

  • Marketing and merchandizing insight

  • Omnichannel marketing

  • Merchandise planning and assortment management

  • Pricing and promotions

Sourcing, Buying, and private label

  • Sourcing, vendor management, and insight

  • Buying

  • Private label

  • Collaborative retail

Supply Chain

  • Supply chain insight

  • Demand and replenishment planning

  • Omnichannel inventory and order response

  • Logistics and fulfillment

Omnicommerce customer experience

  • Customer insight

  • Omnicommerce orchestration

  • Customer engagement and personalization

  • Store and digital commerce

Corporate Functions

  • Human Resources

  • Finance

Platform and Technology

  • Enterprise Tech

  • Mobility

  • Analytics

  • In-Memory Platform

Customer-Centric Marketing and Merchandizing

  • Marketing and merchandizing insight

  • Omnichannel marketing

  • Merchandise planning and assortment management

  • Pricing and promotions

Sourcing, Buying, and private label

  • Sourcing, vendor management, and insight

  • Buying

  • Private label

  • Collaborative retail

Supply Chain

  • Supply chain insight

  • Demand and replenishment planning

  • Omnichannel inventory and order response

  • Logistics and fulfillment

Omnicommerce customer experience

  • Customer insight

  • Omnicommerce orchestration

  • Customer engagement and personalization

  • Store and digital commerce

Corporate Functions

  • Human Resources

  • Finance

Platform and Technology

  • Enterprise Tech

  • Mobility

  • Analytics

  • In-Memory Platform

Hybris has extended the comprehensive commerce functionality every retailer needs with capabilities aligned with specific retail vertical needs - such as fashion, department stores, sporting goods, hardware and do-it-yourself stores, electronics, books, home furnishings, and specialty food and grocery stores.

Omnichannel Retail Solutions

All-Round Solutions For Omnichannel Retail

Solutions For Omnichannel Retail

Consumers, employees and partners utilize diverse channels to reach their objectives - be it researching product information, completing transactions or collaborating. With all these channels come immense opportunities and tough challenges given that customers order through multiple channels and through multiple locations. We help you meet these challenges by providing you with integrated and scalable technology solutions.

Customers order through multiple channels and locations that bring challenges for companies. We help you meet these challenges by providing integrated and scalable technology solutions.

Web

Mobile

Store

Social

Devices

Call Center

Commerce

Merchandizing

  • Personalization

  • Product Information

  • Pricing and Promotion

  • Search Management

Order Management

  • Order and Reservation

  • Store Fulfillment

  • Inventory Management

  • Real-Time Tracking

Customer Care

  • Customer Service

  • Queries and Feedback

  • Claims and Returns

Operations

CRM and Marketing

  • Customer Insights and Segmentation

  • Loyalty Programs

  • Campaigns

Supply Chain

  • Shipping and Delivery

  • 3PL and 4PL Management

  • Reverse Logistics (Returns)

  • Warehousing and Storage Management

Finance

  • Billing and Payments

  • A/R & A/P

  • Taxation

  • Refunds

Predictive Analytics and Big Data

Channels

  • Web

  • Mobile

  • Store

  • Social

  • Devices

  • Call Center

Commerce

  • Merchandizing

  • Order Management

  • Customer Care

Operations

  • CRM and Marketing

  • Supply Chain

  • Finance

Predictive Analytics and Big Data

Omnichannel Customer Experience

Continuous customer experience

With the omnichannel approach, consumers can make their purchases via their choice of sales settings: they can channel-hop among online and physical stores, smartphones, tablets, social media, and call centers. We help you make all your channels connected, integrated, and consistent thus ensuring truly seamless customer journey.

With the omnichannel approach, consumers channel-hop among online and physical stores, smartphones, tablets, social media, and call centers. We make all your channels connected, integrated, and consistent ensuring seamless customer journey.

Web

  • Product Catalogs

  • Product Comparison/ Personalization

  • Inventory Look Up

  • Store Locator

  • Support/FAQ

Mobile

  • Augmented/Virtual Reality

  • Location-Aware Functionality

  • Product Availability

  • Mobile Payments

  • Self-Service Bots

Store

  • Interactive Digital Displays

  • Internal Sales Tools

  • POS and Kiosks

Social

  • Profile-Based Personalization

  • Loyalty Programs

  • Product Reviews

  • Community

Call Center

  • Customer Support

  • Claims and Refunds

  • After Sales Service

  • Self-Service (IVRs)

Customer

Web

  • Product Catalogs

  • Product Comparison/Personalization

  • Inventory Look Up

  • Store Locator

  • Support/FAQ

Mobile

  • Augmented/Virtual Reality

  • Location-Aware Functionality

  • Product Availability

  • Mobile Payments

  • Self-Service Bots

Store

  • Interactive Digital Displays

  • Internal Sales Tools

  • POS and Kiosks

Social

  • Profile-Based Personalization

  • Loyalty Programs

  • Product Reviews

  • Community

Call Center

  • Customer Support

  • Claims and Refunds

  • After Sales Service

  • Self-Service (IVRs)

Omnichannel Analytics

Omnichannel Analytics

Customers, cross-channel and cross-device, generate clues every day as they search, browse, friend, like, tweet, blog, shop, and buy online. The challenge for retailers is to find these answers hidden within those massive data sets from diverse sources. Omnichannel analytics solutions delivered by Itransition are about utilizing real-time contextual data to continuously update a 360-degree profile of both identified and prospective customers. This dynamic profile spans what each customer has done in the past, what they might do in the future, and what they are most interested in at any moment in time, and empowers you to develop new offers and present them via more sophisticated targeting.

Customers, cross-channel and cross-device, generate clues as they search, browse, friend, like, tweet, blog, shop, and buy online.

Omnichannel analytics solutions delivered by Itransition utilize real-time contextual data to investigate customers' past and current behavior, predict future demands.

  • Retail analytics

  • Reporting services

  • BI infrastructure

Omnichannel Solutions

Omnichannel Solutions Delivered by Itransition

Solutions Delivered by Itransition

  • Highly Available

    We arrange scheduled and on-demand solution update – be it either functionality upgrades or UX enhancement - without interrupting your business operations. Moreover, with our 24/7 monitoring service you can be sure, you always get the support at any level you require.

    We arrange scheduled and on-demand solution update – either functionality upgrades or UX enhancement - without interrupting your business operations. With our 24/7 monitoring service, you always get the support at any level you require.

  • Future-Proof

    At the architectural design phase, we enable further extension capabilities to ensure your system will be ready for the future growth and expansion, both vertical and horizontal. With this in mind, we focus on multi-tier/modular application architecture and database modeling /optimization features.

    We ensure your system to be ready for the future growth, both vertical and horizontal. With this in mind, we focus on multi-tier/modular application architecture and database modeling /optimization features.

  • Secure

    We address data safety and fraud protection issues from the very beginning of the development process throughout the entire solution lifecycle ensuring PCI DSS and OWASP compliance on the ongoing basis as the standards are constantly updated to keep up with threat trends and advances in technology.

    We address data safety and fraud protection issues from the very beginning of the development process. Throughout the entire solution lifecycle we ensure PCI DSS and OWASP compliance on the ongoing basis.

  • Integrated

    We offer accelerated integration services, connecting omnichannel frontends to CMS and CRM solutions, order management systems, delivery and shipping service providers, social networks, analytics platforms, and to any other software required to satisfy your business-driven ecommerce-driven needs.

    We offer accelerated integration services, connecting omnichannel frontends to CMS and CRM solutions, order management systems, delivery and shipping service providers, social networks, analytics platforms, and others.

Omnichannel Why

Why ITRANSITION

To help our customers realize all the benefits of omnichannel commerce, we are happy to share our true end-to-end capabilities rooted in:

  • Industry Knowledge

    Itransition has assisted companies in many industries and at different stages of their evolution to successfully overcome today’s challenges and transform their capabilities into omnichannel commerce excellence.

    Itransition has assisted companies in many industries and at different stages of their evolution to transform their capabilities into omnichannel commerce excellence.

  • Global Experience

    Our teams have completed relevant projects across the world. Recent clients include a global travel company, a furniture designer, manufacturer and retailer, an international logistics company, a global vehicle dealership leader, and many more.

    Our recent client list includes a global travel company, a furniture designer, manufacturer and retailer, an international logistics company, a global vehicle dealership leader, and many more.

  • Technology Alliances

    Itransition brings a wealth of experience working with all major omnichannel commerce platforms, as well as global alliances that allow us to deliver the right platform and capabilities so clients make the best use of their current technology investments.

    Itransition brings a wealth of experience working with all major omnichannel commerce platforms and global alliances.

  • Skills and Assets

    Itransition’s skills and assets range from full range of technology expertise, to distinctive digital services such as mobility and social solutions, Big Data and analytics, collaboration and content.

    Itransition’s skills and assets range from full range of technology expertise to distinctive digital services such as mobility and social solutions, Big Data and analytics, collaboration and content.

  • Flexibility and Scalability

    With Itransition you can consolidate, re-platform, and upgrade their omnichannel commerce capabilities quickly and efficiently, vastly expanding their reach without multiplying the costs of their commerce systems.

    With Itransition you can consolidate, re-platform, and upgrade omnichannel commerce capabilities quickly and efficiently.

  • Continuous Innovation

    Itransition is continuously investing its own R&D, so that we can offer you a broad range of options to enhance your omnichannel approaches, applications, capabilities and delivery models.

    Itransition is continuously investing in its R&D, so that we can offer a broad range of options to enhance your omnichannel approaches, applications, capabilities and delivery models.

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