IT support service provides businesses like yours with a comprehensive solution that will allow you to concentrate more on growing your business and worry less about your IT. Through our effective methodologies, we help you get the most out of our technology and provide your business with a competitive edge.
Features
- 24/7 Help Desk Support with a 30 minute guaranteed response
- 24/7 Server monitoring and problem resolution
- Network and remote connectivity management
- Total IT Security - antivirus, SPAM filtering, antispyware, web content filtering
- Automated security patch deployment
- Inventory tracking and reporting
- New technology guidance and consulting
Maximum uptime for your business critical applications
Immediate visibility into your network and server applications performance coupled with automatic alerts prevent catastrophic crashes of your system. Support team is immediately alerted when your system and applications cross the defined thresholds to avoid your server going down, memory reaching capacity or a workstation consistently being overloaded.
Reliability, security and productivity
Maximize employee productivity and network uptime through routine maintenance and regular tuning. Scheduled updates for security patches, spyware removal, antivirus, spam protections and network security help boost your IT systmem’s robustness multi-fold.
Live access to IT Professional
You can reach your support team of IT professionals for all help desk issues as well as complex network problems 24x7.
Our support team is always online and at your disposal for problem resolution. You will have access to a dedicated team of support engineers for remote services should the need arise and they are at a short distance of just an e-mail or phone call.
Itransition understands that response times are critical and that’s why we set our Service Level Agreement to 60 minutes response time to your call and assign an engineer to resolve your issue.
Server maintenance
24x7 monitoring of your core applications, hardware and overall system performance to ensure resources are accessible every time you need them:
- remote support for server applications
- security patches management
- application monitoring
- event log monitoring
- performance monitoring
Workstation maintenance
Receive comprehensive preventative maintenance services for your computers that include spam filter and anti-virus protection. Gain access to 24/7 help desk support, anti-virus software with automated updates, spyware and adware scanning and removal, automated patch assessment and updates, tracking of software and hardware assets.