Maintenance and Support

We believe that professional maintenance and support is the right way to reduce software system TCO and ensure useful improvements and optimization steps. This is not only about availability of single units and modules it is about making sure that the entire IT-infrastructure is cost-effective and runs smoothly and reliably.

The services delivered by Itransition are designed to meet specific challenges that your software faces:

  • Perfective and corrective maintenanceItransition can enhance, re-engineer or customize your solution, tackling minor and major issues that trouble or hamper system performance and functionality.

  • Adaptive maintenanceAdaptive maintenance delivered by the Itransition’s team ensures that your software and hardware work stably and reliably in the new, altered environment.

  • Scheduled maintenanceThis service enables facilitated updates & releases management to ensure that your system or application stays in line with the latest technology, ahead of competition.

  • Full Cycle Services

    Itransition software maintenance services ensure all-round support – from impartial software assessment & consulting to 24/7 IT system maintenance. Itransition releases your company’s staff of routine tasks and helps to optimize IT costs.

  • Seasoned Team

    Our team of 70+ professionals with narrow specialization in software maintenance and support is uniquely qualified to solve the most difficult software problems and issues.

  • Out of the Box Technology Expertise

    Our dedicated software maintenance team stays in line with the cutting-edge technology tendencies, which ensures maximum uptime of your application and its dynamic compliance with the industry standards.

  • Budget Flexibility

    Our maintenance and support outsourcing options comprise great flexibility: you pay only for the services you need and when you need them. As your maintenance needs change, Itransition offers a wealth of options to switch to.

SERVICES

We offer 1st, 2nd and 3rd level support services for applications developed by Itransition or by any third party vendor. Itransition team will help you with troubles of any complexity level — from providing workarounds & hot fixes to security audit and application enhancement. Our services include:

  • L1 Support: user guidance, standard issue fixing, monitor system data analysis, etc.
  • L2 Support: outsourced server administration, IT environment support (issue detection and fixing), proactive monitoring systems setup, etc.
  • L3 Support: source code issue resolution, application code optimization, new functionality realization, etc.

SERVICES

  • Software Support

    We offer 1st, 2nd and 3rd level support services for applications developed by Itransition or by any third party vendor. Itransition team will help you with troubles of any complexity level — from providing workarounds & hot fixes to security audit and application enhancement. Our services include:

    • L1 Support: user guidance, standard issue fixing, monitor system data analysis, etc.
    • L2 Support: outsourced server administration, IT environment support (issue detection and fixing), proactive monitoring systems setup, etc.
    • L3 Support: source code issue resolution, application code optimization, new functionality realization, etc.
  • Application Maintenance

    You can focus on core business activities while Itransition takes care of your IT infrastructure:

    • Consulting Services: choosing the right infrastructure and hosting options, eliminating scalability issues, etc.
    • Application Launch: pre-release environment setup, tuning the system monitoring, scalability automation, etc.
    • Project Health Checkup: security audit, server management, backup storage setup, OS versions update, application licenses check, resources availability and performance control, etc.
    • Cloud Solutions Delivery: expertise in working with a variety of Cloud platforms (Amazon Web Services, Azure, Rackspace, and other), migration to Cloud, Cloud infrastructure design, etc.
    • Incident Management: fast reaction to issues, system restoration, etc.
    • Request Processing: migration to new hosting, upgrade delivery, IT systems optimization, etc.
  • System Monitoring

    24/7 monitoring of your core applications, hardware and overall system performance to ensure system uptime. Support team is immediately alerted when your system crosses the defined thresholds to avoid your server going down, memory reaching capacity or a workstation consistently being overloaded.

    • Application monitoring
    • Server monitoring
    • Network and remote connectivity management
    • Event log management
    • Backup and recovery
  • Pre-Support Audit

    Itransition offers independent audit for software products to understand whether they are ready to be taken over by support engineers:

    • We inspect software both developed by Itransition and third parties
    • Average annual support and maintenance costs can be 5 to 15% of development cost
    • The more the project is ready for maintenance, the less you have to pay for it thus optimizing future support expenses

    As a result, you get a document that contains a detailed project status assessment as well as recommendations on its enhancement. According to the results, the project can be improved or handed over for maintenance.

  • DevOps Solutions

    We do more than product support. If you realize the close connection between the work done by developers and IT specialists, you need to give DevOps methodology a closer look. DevOps concept aims at automating the process of software delivery and infrastructure changes and makes the whole process of development, testing and maintenance rapid and secure.

    • Continuous Testing
    • Continuous Monitoring
    • Continuous Release & Deployment
    • Continuous Feedback & Optimization
    Read More

3rd-party Application Takeover

Itransition carries out complete 3rd party application takeover and maintenance.

  • 1Handover

    • Safe knowledge transfer from the current IT team to Itransition
    • Architecture and code audit
    • Related documentation audit
    • Functional and performance testing and results analysis
  • 2Remedy Activities

    • Hot fixes
    • Performance tuning
    • Missed documentation replenishment
    • Improvements planning
  • 3 Maintenance & Support

    • Online helpdesk and support service
    • Scheduled and on-demand updates
    • Issue tracking and cause removal
    • Backup and recovery

Quick Start