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Maintenance and Support

We believe that professional maintenance and support is the right way to reduce software system TCO and ensure useful improvements and optimization steps. This is not only about availability of single units and modules it is about making sure that the entire IT-infrastructure is cost-effective and runs smoothly and reliably.

The services delivered by Itransition are designed to meet specific challenges that your software faces:

  • Perfective and corrective maintenanceItransition can enhance, re-engineer or customize your solution, tackling minor and major issues that trouble or hamper system performance and functionality.

  • Adaptive maintenanceAdaptive maintenance delivered by the Itransition’s team ensures that your software and hardware work stably and reliably in the new, altered environment.

  • Scheduled maintenanceThis service enables facilitated updates & releases management to ensure that your system or application stays in line with the latest technology, ahead of competition.

  • Full Cycle Services

    Itransition software maintenance services ensure all-round support – from impartial software assessment & consulting to 24/7 IT system maintenance. Itransition releases your company’s staff of routine tasks and helps to optimize IT costs.

  • Seasoned Team

    Our team of 70+ professionals with narrow specialization in software maintenance and support is uniquely qualified to solve the most difficult software problems and issues.

  • Out of the Box Technology Expertise

    Our dedicated software maintenance team stays in line with the cutting-edge technology tendencies, which ensures maximum uptime of your application and its dynamic compliance with the industry standards.

  • Budget Flexibility

    Our maintenance and support outsourcing options comprise great flexibility: you pay only for the services you need and when you need them. As your maintenance needs change, Itransition offers a wealth of options to switch to.

Services

  • System Monitoring

    24/7 monitoring of your core applications, hardware and overall system performance to ensure system uptime. Support team is immediately alerted when your system crosses the defined thresholds to avoid your server going down, memory reaching capacity or a workstation consistently being overloaded.

    • Application monitoring
    • Server monitoring
    • Network and remote connectivity management
    • Event log management
    • Backup and recovery
  • Application Maintenance

    We offer 1st, 2nd and 3rd level support services for applications developed by Itransition or by any third party vendor. Itransition professional services include:

    • Issue detection, diagnosis, analysis and solution delivery,
    • Workaround provision & hot fixes
    • New releases and updates
    • Service and feature packs delivery
  • Security Audit

    Scheduled updates for security patches, spyware removal, antivirus, spam protections and network security help boost your IT system robustness multi-fold.

  • Application Enhancement

    Itransition will professionally develop and implement the new application functionality, which may include transformation, migration, and extension of your current application or legacy system to keep it usable and relevant to actual customer’s needs.

3rd-party Application Takeover

Itransition carries out complete 3rd party application takeover and maintenance.

  • 1Handover

    • Safe knowledge transfer from the current IT team to Itransition
    • Architecture and code audit
    • Related documentation audit
    • Functional and performance testing and results analysis
  • 2Remedy Activities

    • Hot fixes
    • Performance tuning
    • Missed documentation replenishment
    • Improvements planning
  • 3 Maintenance & Support

    • Online helpdesk and support service
    • Scheduled and on-demand updates
    • Issue tracking and cause removal
    • Backup and recovery

Quick Start