Software Publishing

MS Dynamics CRM Customization for a Software Development Company

  • Country:USA
  • Industry:Software Publishing
  • Business Challenge:Integration of marketing, sales, and production processes in the organization

The customer, an international software development company with multiple locations and development centers, came to Itransition with a need for a new CRM solution. Having experienced a tremendous growth in both sales locations and the clients base, the customer grew increasingly displeased with the existing CRM system based on IBM Rational ClearQuest, which could no longer satisfy the growing demands of the sales and marketing departments, as was limited in functionality and required a fair amount of user training and costly support.

ECM for Software Development Company

  • Country:USA-UK-Netherlands-Estonia-Russia-Belarus
  • Industry:Software Development
  • Business Challenge:Increase in productivity and a cut in operational expenses

Itransition had a lot of unstructured information (shares, exchange folders, corporate file server, etc.) that required significant management costs and long hours of manual work. We also suffered from information loss. To solve these problems, our team developed an enterprise content management solution built into an intranet portal and designed to aggregate different information, to improve knowledge sharing and to streamline business processes with the ultimate goal of advanced productivity.